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Guides for tenant administrators: onboarding, your users, review, royalties, API. Can't find it? Submit a request.
Onboarding
Everything you need to start your distribution service on ABACUOS.
End-user's guide
Articles you can share with your artists and labels, or adapt into your own help pages.
Content management
How releases are admitted, reviewed and monitored, and what to do about infringement.
F.A.Q. and troubleshooting
Short answers to the questions tenants ask most, and what to do when something does not work.
Recently updated
- A release has been pending for more than two business days
F.A.Q. and troubleshooting › Troubleshooting · 2026-11-14
Check the release page: a copyright WARN, a missing document or a QC warning may be waiting for an answer from the owner . If nothing is pe…
- My webhook is not receiving events
F.A.Q. and troubleshooting › Troubleshooting · 2026-11-14
1. The URL must answer 2xx without redirects: check that http→https, www or trailing-slash redirects are not in the way . 2. Verify the sig…
- A user cannot sign in
F.A.Q. and troubleshooting › Troubleshooting · 2026-11-14
1. Check the account status in Settings → Accounts: invited means the password was never set — resend the invitation; suspended blocks sign…
- "File missing in storage" or "Format not recognised"
F.A.Q. and troubleshooting › Troubleshooting · 2026-11-14
- File missing in storage: the browser upload did not finish . Open the track and upload again; the QC error disappears when the file is in…
- Why are my e-mails not being answered?
F.A.Q. and troubleshooting › Troubleshooting · 2026-11-14
Support works through the requests opened here, not through e-mail: a request has a number, a category and a history, and is never lost in …
- Can fraudulent accounts delay the deliveries of other users?
F.A.Q. and troubleshooting › F.A.Q. · 2026-11-14
Not within ABACUOS: each release is reviewed on its own. At the stores, however, repeated fraud from a distributor can slow down or stop th…